Conversations that get results

I help professionals, leaders, and teams bridge the gap between being good at what they do to building a practice, a team or organisation they're genuinely proud of.

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Trusted by
HSF KramerCSLWhite & CaseJupiter IonicsLander & RogersM80 Ring Road AllianceUrbisMacpherson KelleyMusic VictoriaVic + NSW Dept. Treasury & FinanceVictorian Clinical Genetic ServicesBupa

What I Do

I work with professionals, leaders, and teams on the human side of performance — the conversations, habits, and relationships that make or break reputations and results.

The Practice You Want

Coaching & Advisory for Professionals

I help professionals generate work in ways that feel authentic, are effective and that genuinely serve their clients.

  • Clarifying Value. Articulate what makes your work distinct and why it matters for clients.

  • Developing Habits. Conversations that make client interactions impactful and feel natural.

  • Building Reputation. Become known as a trusted advisor with a pipeline of work.

Leadership & Coaching Advisory

For Leaders who want to operate at their best.

Leading is hard. I support leaders with the clarity, feedback, and thinking space they need to perform at their best.

  • Clarity of Role. Get clear on what matters most and where to focus your energy.

  • Leadership Presence. Cultivate habits and skills that earn trust and that make conversations impactful.

  • Adapting to change. Inspire and empower others to work in new ways.

Mobilising Teams

Team Performance & Cohesion

Many teams fall into ways of working that no longer work. I help team's take stock and improve how they work together.

  • Taking Stock. Clarify what's working and what needs to change.

  • Clarifying Role. Clarify who their work serves and what they need to deliver.

  • Improving Performance. Have the conversations required to deliver high quality work, support one another and resolve issues.

About Me

I have been doing this work for 18 years and still love it - when clients turn insights into new ways of working or approaches conversations differently.

And how these changes don't just produce better outcomes and stronger relationships – but my clients see themselves in a new light – and things that seemed out of reach previously become achievable.

I've worked with leading Australian organisations in Professional services, construction, energy, pharmaceuticals, government and the community sectors - from start-ups to global companies - firms known for their high standards, complex work and talented people.

Mark Raymond

Coach, Advisor, Mobiliser

Bachelor of Economics · Diploma of Ontological Coaching · Accredited Systemic Team Coach · CLS 360 Accredited · MBTI Accredited

About Me

I have been doing this work for 18 years and still love it - when clients turn insights into new ways of working or approaches conversations differently.

And how these changes don't just produce better outcomes and stronger relationships – but my clients see themselves in a new light – and things that seemed out of reach previously become achievable.

I've worked with leading Australian organisations in Professional services, construction, energy, pharmaceuticals, government and the community sectors - from start-ups to global companies - firms known for their high standards, complex work and talented people.

Mark Raymond

Coach, Advisor, Mobiliser

Bachelor of Economics · Diploma of Ontological Coaching · Accredited Systemic Team Coach · CLS 360 Accredited · MBTI Accredited

Approach

My purpose is to help people create more value and satisfaction for others — and to build reputations for doing fantastic work.

Impact

I assess my work by the difference it makes.

Curiosity

I ask the questions that reveal learning and practical insight

Care

I have my clients back. They come first.

Honesty

I say what I think even when it's hard

Conversations that Produce Value

After 18 years working with professionals, leaders, and teams, I've seen the same pattern: the gap between potential and results is rarely technical. It's because of how we approach conversations.

Organisations invest heavily in systems, processes, and plans. They are important. But the real and often untapped leverage sits in how people relate and work together and with clients/stakeholders: in the conversations had and not had, the moods that are present in the background, and the narratives that people work from. And in people's ability to listen, build trust, and coordinate effectively. These are habits that any person or team can build over time.

When people get 1 + 1 = 3 from their interactions, value multiplies. I have a proven approach to working with clients where this happens.

Approach

My purpose is to help people create more value and satisfaction for others — and to build reputations for doing fantastic work.

Impact

I assess my work by the difference it makes.

Curiosity

I ask the questions that reveal learning and practical insight

Care

I have my clients back. They come first.

Honesty

I say what I think even when it's hard

Conversations that Produce Value

After 18 years working with professionals, leaders, and teams, I've seen the same pattern: the gap between potential and results is rarely technical. It's because of how we approach conversations.

Organisations invest heavily in systems, processes, and plans. They are important. But the real and often untapped leverage sits in how people relate and work together and with clients/stakeholders: in the conversations had and not had, the moods that are present in the background, and the narratives that people work from. And in people's ability to listen, build trust, and coordinate effectively. These are habits that any person or team can build over time.

When people get 1 + 1 = 3 from their interactions, value multiplies. I have a proven approach to working with clients where this happens.

Results

Generating more high-quality work

A professional services firm wanted to scale business development beyond the main work-winners. The challenge: partners had deep technical skills but couldn't articulate their value to prospective clients and lacked confidence and consistency in their client interactions.

I worked with Partners and Business Development team to provide tailored coaching for Partners - to generate clarity on their offering, a strategy that played to their strengths, and provide support and accountability to improve consistency, confidence and impact of client conversations.

THE OUTCOME


$25m

Increase in revenue over three years

The New Leadership Team

A senior leadership team with some strong individual performers but low on collaboration and inconsistent in how they built staff capability.

They were focused more on their own clients and teams and were missing opportunities to provide their clients complimentary services and broaden the skills of their staff. There were moods of frustration and resignation.

Through interviews and team sessions over an 8 month period, I helped the team to raise issues and tensions, build alignment on purpose and client priorities, and to improve the quality of conversations within the leadership team – more honest, supportive and focused. There were ripple effects in engagement, trust and capability improvement across the whole division.

THE OUTCOME


54%

Improvement in team-first behaviours


40%

Improvement in business development impact.


Lift in business development impact.


Steps

A structured, low-risk approach to transforming how you or your team operates. Every engagement begins with understanding where you are — and where you want to be.

Step 1

Discovery

A focused, no-obligation conversation to understand your situation, your goals, and where the human gaps sit. I listen before I prescribe.

Step 2

Strategy

A clear plan of action — what we'll work on, how we'll measure progress, and what success looks like. Designed around your context, not a template.

Step 3

Transformation

Implementation through coaching, facilitation, and structured practice. I work alongside you and your people to build new habits, not just new ideas.

Testimonials

Herbert Smith Freehills

The reason I am a big supporter of Mark is that he drives towards and achieves tangible results with our partners. He develops the skills of the partners and works with them, holding them accountable for action – which inevitably improves their BD results. Mark is now regarded as an integral component in our business development offering to the partnership.

Paul Bonomy

Chief Marketing Officer

Greenwoods & Freehills

I started meeting with Mark at a time when the two industries I principally serviced were at cyclical lows.  There was no clear work pipeline of work from existing clients and I didn’t have any concrete plans for getting new clients.  Mark's impact on my practice was profound: new clients came increasingly easily and I had the confidence to ensure that optimal work practices were implemented and maintained.

Tim Kyle

Director

Major Road Project Victoria

Mark approaches his work with passion, enthusiasm and confidence, which results in deep relationships and understanding of his clients objectives, needs and strategy. Mark utilises his deep listening skills to distil complex client scenarios and narratives into matters capable of easy understanding which assists his clients to visualise and implement recommended solutions. 

Richard A Wilkinson

Acting Director, Major & Legal

White & Case

Mark has an exceptional ability to get to the heart of an issue with clarity and precision. He is a deep listener who creates the space for his coaching to explore their perspectives and feelings openly. His questions are thoughtful and insightful, and the conversations are honest, focused and grounded in trust, which enables real insight and meaningful progress.

Andrea Reeves

Partner

Group Four

Mark Raymond and Mark Molony worked with us to design and deliver a leadership skills program for our leaders. The content was excellent, highly practical and aligned to our culture and values. I would highly recommend Mark and Mark.

Ida Lancuba

Manager of People and Culture

Hall & Wilcox

Mark’s expertise, agility, and guidance were instrumental in helping us navigate various challenges and achieve positive outcomes at our Business Planning Workshop.  His human-centred approach and ability to ‘think on his feet’ and engage the group ensured we stayed focus and motivated throughout the day. Mark shared practical insights and recommendations which made the entire experience relevant and impactful.

Harry New

Co-Lead, Funds Management Team

Jupiter Ionics

What stands out most is Mark’s authentic passion for his work and his commitment to meeting people where they are, helping individuals and teams progress in a way that feels both achievable and impactful.

Kristy Battista

Chief Technology Officer

CSL Behring

Mark and his team worked with me and my team to improve our culture and build our leadership skills in order to continuously achieve organisational goals. The content was logical and practical and allowed us to have a common set of principles to work from. Our culture has improved and our conversations are better, resulting in time savings, improved coordination, morale and stronger relationships. Our leaders have developed important skills that they are applying every day.

George Barlas

Bulk Manager, Privigen Operations

Victorian Clinical Genetic Services

As a leadership coach, Mark’s ability to probe and guide, to challenge yet support through iterative conversations, application and reflection is undoubtedly one of his greatest assets. It has and is a powerful means of better understanding self and my connection to others, and harnessing tools that will serve me for a lifetime. The richness to the experience and partnership keeps me coming back for more.

Damien Bruno

CEO

Herbert Smith Freehills

The reason I am a big supporter of Mark is that he drives towards and achieves tangible results with our partners. He develops the skills of the partners and works with them, holding them accountable for action – which inevitably improves their BD results. Mark is now regarded as an integral component in our business development offering to the partnership.

Paul Bonomy

Chief Marketing Officer

Jupiter Ionics

What stands out most is Mark’s authentic passion for his work and his commitment to meeting people where they are, helping individuals and teams progress in a way that feels both achievable and impactful.

Kristy Battista

Chief Technology Officer

Group Four

Mark Raymond and Mark Molony worked with us to design and deliver a leadership skills program for our leaders. The content was excellent, highly practical and aligned to our culture and values. I would highly recommend Mark and Mark.

Ida Lancuba

Manager of People and Culture

Major Road Project Victoria

Mark approaches his work with passion, enthusiasm and confidence, which results in deep relationships and understanding of his clients objectives, needs and strategy. Mark utilises his deep listening skills to distil complex client scenarios and narratives into matters capable of easy understanding which assists his clients to visualise and implement recommended solutions. 

Richard A Wilkinson

Acting Director, Major & Legal

Victorian Clinical Genetic Services

As a leadership coach, Mark’s ability to probe and guide, to challenge yet support through iterative conversations, application and reflection is undoubtedly one of his greatest assets. It has and is a powerful means of better understanding self and my connection to others, and harnessing tools that will serve me for a lifetime. The richness to the experience and partnership keeps me coming back for more.

Damien Bruno

CEO

White & Case

Mark has an exceptional ability to get to the heart of an issue with clarity and precision. He is a deep listener who creates the space for his coaching to explore their perspectives and feelings openly. His questions are thoughtful and insightful, and the conversations are honest, focused and grounded in trust, which enables real insight and meaningful progress.

Andrea Reeves

Partner

Greenwoods & Freehills

I started meeting with Mark at a time when the two industries I principally serviced were at cyclical lows.  There was no clear work pipeline of work from existing clients and I didn’t have any concrete plans for getting new clients.  Mark's impact on my practice was profound: new clients came increasingly easily and I had the confidence to ensure that optimal work practices were implemented and maintained.

Tim Kyle

Director

CSL Behring

Mark and his team worked with me and my team to improve our culture and build our leadership skills in order to continuously achieve organisational goals. The content was logical and practical and allowed us to have a common set of principles to work from. Our culture has improved and our conversations are better, resulting in time savings, improved coordination, morale and stronger relationships. Our leaders have developed important skills that they are applying every day.

George Barlas

Bulk Manager, Privigen Operations

Hall & Wilcox

Mark’s expertise, agility, and guidance were instrumental in helping us navigate various challenges and achieve positive outcomes at our Business Planning Workshop.  His human-centred approach and ability to ‘think on his feet’ and engage the group ensured we stayed focus and motivated throughout the day. Mark shared practical insights and recommendations which made the entire experience relevant and impactful.

Harry New

Co-Lead, Funds Management Team

Herbert Smith Freehills

The reason I am a big supporter of Mark is that he drives towards and achieves tangible results with our partners. He develops the skills of the partners and works with them, holding them accountable for action – which inevitably improves their BD results. Mark is now regarded as an integral component in our business development offering to the partnership.

Paul Bonomy

Chief Marketing Officer

White & Case

Mark has an exceptional ability to get to the heart of an issue with clarity and precision. He is a deep listener who creates the space for his coaching to explore their perspectives and feelings openly. His questions are thoughtful and insightful, and the conversations are honest, focused and grounded in trust, which enables real insight and meaningful progress.

Andrea Reeves

Partner

Jupiter Ionics

What stands out most is Mark’s authentic passion for his work and his commitment to meeting people where they are, helping individuals and teams progress in a way that feels both achievable and impactful.

Kristy Battista

Chief Technology Officer

Greenwoods & Freehills

I started meeting with Mark at a time when the two industries I principally serviced were at cyclical lows.  There was no clear work pipeline of work from existing clients and I didn’t have any concrete plans for getting new clients.  Mark's impact on my practice was profound: new clients came increasingly easily and I had the confidence to ensure that optimal work practices were implemented and maintained.

Tim Kyle

Director

Group Four

Mark Raymond and Mark Molony worked with us to design and deliver a leadership skills program for our leaders. The content was excellent, highly practical and aligned to our culture and values. I would highly recommend Mark and Mark.

Ida Lancuba

Manager of People and Culture

CSL Behring

Mark and his team worked with me and my team to improve our culture and build our leadership skills in order to continuously achieve organisational goals. The content was logical and practical and allowed us to have a common set of principles to work from. Our culture has improved and our conversations are better, resulting in time savings, improved coordination, morale and stronger relationships. Our leaders have developed important skills that they are applying every day.

George Barlas

Bulk Manager, Privigen Operations

Major Road Project Victoria

Mark approaches his work with passion, enthusiasm and confidence, which results in deep relationships and understanding of his clients objectives, needs and strategy. Mark utilises his deep listening skills to distil complex client scenarios and narratives into matters capable of easy understanding which assists his clients to visualise and implement recommended solutions. 

Richard A Wilkinson

Acting Director, Major & Legal

Hall & Wilcox

Mark’s expertise, agility, and guidance were instrumental in helping us navigate various challenges and achieve positive outcomes at our Business Planning Workshop.  His human-centred approach and ability to ‘think on his feet’ and engage the group ensured we stayed focus and motivated throughout the day. Mark shared practical insights and recommendations which made the entire experience relevant and impactful.

Harry New

Co-Lead, Funds Management Team

Victorian Clinical Genetic Services

As a leadership coach, Mark’s ability to probe and guide, to challenge yet support through iterative conversations, application and reflection is undoubtedly one of his greatest assets. It has and is a powerful means of better understanding self and my connection to others, and harnessing tools that will serve me for a lifetime. The richness to the experience and partnership keeps me coming back for more.

Damien Bruno

CEO

Frequently Asked Questions

Quick answers about how Mark works, who he helps, and how to get started.

Mark is a coach, advisor and team coach focused on people-centred business improvement. He helps leaders and teams close the gap between doing the work and creating real value — through better conversations, trust and coordination.

Leaders, teams and professionals across professional services, construction, energy, pharmaceuticals, government and community sectors — from start-ups to global organisations.

The idea that the gap between potential and results is rarely technical — it's human. It lives in how people relate, build trust, make sense of things together and coordinate. Mark helps teams build these habits over time.

Every engagement begins with a Discovery Conversation to understand your situation and goals. From there, an Alignment Blueprint sets out a tailored plan, followed by a Transformation Phase of coaching, facilitation and structured practice to build new habits — not just new ideas.

Outcomes vary by engagement, but Mark's work has delivered measurable gains — for example a 54% improvement in team-first behaviours, a 40% improvement in business-development impact, and a $25m increase in revenue over three years.

Both. Mark works with individual leaders and with whole teams as an accredited systemic team coach, and often combines the two.

Mark holds a Bachelor of Economics and a Diploma of Ontological Coaching, and is an Accredited Systemic Team Coach, CLS 360 accredited and MBTI accredited, with 18 years of experience.

Every engagement begins with a conversation. Get in touch via the contact form or email mark@markraymond.com.au to explore how Mark can help.

Frequently Asked Questions

Quick answers about how Mark works, who he helps, and how to get started.

Mark is a coach, advisor and team coach focused on people-centred business improvement. He helps leaders and teams close the gap between doing the work and creating real value — through better conversations, trust and coordination.

Leaders, teams and professionals across professional services, construction, energy, pharmaceuticals, government and community sectors — from start-ups to global organisations.

The idea that the gap between potential and results is rarely technical — it's human. It lives in how people relate, build trust, make sense of things together and coordinate. Mark helps teams build these habits over time.

Every engagement begins with a Discovery Conversation to understand your situation and goals. From there, an Alignment Blueprint sets out a tailored plan, followed by a Transformation Phase of coaching, facilitation and structured practice to build new habits — not just new ideas.

Outcomes vary by engagement, but Mark's work has delivered measurable gains — for example a 54% improvement in team-first behaviours, a 40% improvement in business-development impact, and a $25m increase in revenue over three years.

Both. Mark works with individual leaders and with whole teams as an accredited systemic team coach, and often combines the two.

Mark holds a Bachelor of Economics and a Diploma of Ontological Coaching, and is an Accredited Systemic Team Coach, CLS 360 accredited and MBTI accredited, with 18 years of experience.

Every engagement begins with a conversation. Get in touch via the contact form or email mark@markraymond.com.au to explore how Mark can help.

Start a Conversation

Every engagement begins with a conversation. Tell me about your situation and we'll explore how I can help.

Mark Raymond

People-centred Business Improvement

Helping teams bridge the gap between doing the work and creating real value.

Start a Conversation

Every engagement begins with a conversation. Tell me about your situation and we'll explore how I can help.

Mark Raymond

People-centred Business Improvement

Helping teams bridge the gap between doing the work and creating real value.

Start a Conversation

Every engagement begins with a conversation. Tell me about your situation and we'll explore how I can help.

Mark Raymond

People-centred Business Improvement

Helping teams bridge the gap between doing the work and creating real value.

Insights

The Conversation Series: Building Trust

Business Development

Part 3: how to prepare for and run relationship-building BD meetings — and what happens when Erika's preparation meets a potential client.

The Conversation Series: Turning Relationships into Work

Business Development

Part 1 of the series: what we really mean by 'conversion' — turning relationships into work through connection, good questions and genuine help.

The Conversation Series: Preparing the Ground

Business Development

Part 2: four practices to prepare yourself before business development conversations — reconnecting with purpose and cultivating conviction, curiosity, and care.

See all insights

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